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The Leadership Effectiveness Survey (LES) is a powerful state-of-the-art tool for upward evaluation; it measures the leadership impact that executives, managers and supervisors are having within their organizations
- systematically measures the leadership impact of executives and managers
- yields a customized report (about 12 pages) for specified executives/managers
- highlights specific leadership strengths and developmental needs
- pinpoints sub-organizations that excel or most need improvement
- concretely indicates the kinds of improvements needed
- provides detailed recommendations for implementing constructive change
- enables organizations and sub-organizations to track changes over time
- helps focus training and development time, energies, and resources
- presents hundreds of pieces of information in an attractive, user-friendly format
- generates one-page summary reports for senior management
- individual feedback sessions and group feedback/development workshops available
Items and Scales
The 30 behavioral items on the LES, developed through comprehensive factor analytic studies, define four distinct but related scales, each of which reflects a specific kind of leadership:
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GENERAL LEADERSHIP |
Inspiring others, taking calculated risks, prioritizing goals, quickly addressing problems, communicating clear expectations, and getting things done |
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INFORMATIONAL LEADERSHIP |
Imparting business knowledge and educating employees about the company and how their work contributes to its success |
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COMPETITIONAL LEADERSHIP |
Focusing on the customer, maintaining aggressive performance standards, and keeping abreast of the competition |
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RELATIONAL LEADERSHIP |
Encouraging constructive dialogue and creating a positive, open, and rewarding work environment |
Kinds of Leadership Scores
In addition to scores on the individual items, the LES graphically depicts two scores on each of the four leadership scales: "Organizational" (ORG) and "Sphere-of-Influence" (SOI). ORG scores indicate how well all of the leaders within an organization or sub-organization are, on average, demonstrating the four kinds of leadership. SOI scores show how well a particular leader seems to be demonstrating them in relation to his or her immediate, and once-removed, subordinates.
Time Requirements and Rating Format
Each employee completes only one rating form, on his/her immediate supervisor, which takes five to eight minutes. The rater is asked to indicate, anonymously on a seven-point scale, how frequently the supervisor demonstrates each of the specific leadership behaviors.
